Privacy Policy (POPIA)

Last Updated: October 2026

Privacy Policy

At Flavour World SA, accessible from www.flavourworld.co.za, we are committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, subscribe to marketing communications, or otherwise interact with us.

1. Who We Are

Flavour World SA is a South African supplier of:

Flavour Concentrates
One-Shot Flavours
PG & VG
Premix Bases
Disposable Vapes
Vape Hardware & Accessories
Wholesale Raw Materials

Website: www.flavourworld.co.za

Email: info@flavourworld.co.za

Phone / WhatsApp: 072 350 6611

2. Information We Collect

We may collect the following categories of personal information:

Personal Information

Full name
Email address
Telephone number
Delivery address
Billing address
Company information (where applicable)

Transaction Information

Order history
Purchase information
Delivery details
Payment confirmations

Technical Information

IP address
Browser type
Device information
Cookies and website usage data

Marketing Information

Newsletter subscriptions
Product preferences
Communication preferences

3. Why We Collect Your Information

We collect personal information for purposes that include:

Processing and delivering orders
Providing customer support
Managing customer accounts
Processing payments
Communicating order updates
Improving our products and services
Preventing fraud and security risks
Meeting legal and regulatory obligations
Sending promotional communications where consent has been provided

Personal information is collected only for lawful and specific business purposes as required by POPIA.

4. Legal Basis for Processing

We process personal information when:

You provide consent
Processing is necessary to fulfil a contract or order
We have a legal obligation to do so
We have a legitimate business interest which does not override your privacy rights

POPIA requires personal information to be processed lawfully, minimally, and for specific purposes.

5. Payment Security

Flavour World SA does not store complete payment card details on our servers.

Payments are processed through secure third-party payment providers that employ industry-standard security measures.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website performance
Enhance user experience
Remember preferences
Analyse website traffic
Measure marketing effectiveness

You can manage cookie settings through your browser preferences.

7. Direct Marketing

With your consent, we may send:

Promotions
Product updates
New product launches
Special offers

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We will honour all opt-out requests promptly.

8. Sharing of Personal Information

We do not sell personal information.

We may share information with:

Delivery Partners

To fulfil and ship your orders.

Payment Providers

To process payments securely.

Service Providers

Including:

Website hosting providers
Marketing platforms
Customer support systems
Analytics services

Legal Authorities

Where required by law, court order, or regulatory obligation.

All third parties are required to maintain appropriate safeguards for personal information.

9. How We Protect Personal Information

We implement reasonable technical and organisational safeguards to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Security controls may include:

SSL encryption
Secure hosting environments
Restricted staff access
Password protection
Continuous monitoring

POPIA requires responsible parties to maintain appropriate security safeguards for personal information.

10. Retention of Information

We retain personal information only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal obligations
Resolve disputes
Enforce agreements

Once no longer required, information is securely deleted or anonymised.

11. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion where legally permissible
Object to processing
Withdraw consent
Request details of how your information is used
Lodge a complaint with the Information Regulator

These rights are recognised under POPIA's Data Subject Participation provisions.

12. Children's Privacy

Our products and services are intended for persons who are legally permitted to purchase them.

We do not knowingly collect personal information from children without appropriate legal authority or consent where required.

13. Third-Party Links

Our website may link to external websites.

We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be reflected on this page together with the revised effective date.

Continued use of the website constitutes acceptance of any changes.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact:

Flavour World SA

📧 Email: info@flavourworld.co.za

📱 Phone/WhatsApp: 072 350 6611

🌐 Website: www.flavourworld.co.za